FREQUENTLY ASKED QUESTIONS
WHAT KIND OF ARTWORK DO YOU NEED?
The imprint quality of your order depends upon the artwork supplied with it. To avoid any delays and additional art charges, please supply clean, vector-based digital artwork.
• Artwork created in CorelDraw v.12 or lower (.cdr) or Adobe Illustrator v.CS or lower (.ai) is preferred. Non-bitmap EPS files are also acceptable.
• Convert all fonts to outlines or curves. If not possible, all fonts must be supplied with your file.
Artwork created in Microsoft Word, PowerPoint, Excel, or Publisher, along with files .bmp, .jpg, .tif, .gif, .psd, .pdf, .cpt, or metafiles are not vector-based. However, we can use these files to create a vector version for a nominal fee. Likewise, faxes, copies, photographs, business cards or letterhead can be used to create a vector version. Please send your art to info@psacorp.com, along with your name, company name, and phone number, to receive a quote for artwork conversion.
Slides, transparencies, negative stats, and film are not useable.
Please note, halftones/screen tinted or greyscale artwork can not be used for a one-color imprint. Multiple color charges will apply.
ARE THERE CHARGES TO USE YOUR STOCK ART?
Not at all! We will even be happy to add your business name or other text underneath any of our stock logos for no additional charge.
DO YOU PROVIDE ART PROOFS?
For most orders with basic text and/or stock logo layouts, paper proofs are not sent unless requested in order to expedite the production process. We will require a paper proof to be signed in some circumstances, including: orders containing custom art that we have converted to vector, and large orders with multiple products and imprints. Paper proofs are provided at no additional cost.
IMPRINT INFORMATION
Unless specified, we will place the imprint/logo in the best printable area of the product at our discretion.
The following standard imprint colors are available on most of our products; please contact our customer service representatives for more information.
Reflex Blue, Burgundy, Teal, Red, Yellow, Purple, Forest Green, Orange, Brown, Pink, Gold, Silver, Black, White
PMS color matching is available on most products at an addition $79.00 per color. Due to the printing process on some items, an exact match cannot always be guaranteed.
Items with small imprint areas, especially those less than 3/4” in width or height, should not be imprinted with detailed logos or multiple lines of text. During the printing process, details and small text can fill in and become illegible.
WHAT ARE YOUR SET-UP CHARGES?
Free! There are no additional charges for single-color imprints on any of our imprintable products.
WHAT ABOUT MULTIPLE-COLOR IMPRINTS?
Two-color imprints are available for most items in our catalog if you desire. Because products must be run through the print process separate times for each color, there are additional fees for set-up and running the press.
• There is a $50.00 set-up fee for each additional color per location.
• There is a $.50 per piece running fee for each additional color, unless specified otherwise.
CAN I HAVE MORE THAN ONE IMPRINT ON MY PRODUCT?
Second location imprinting is available on some of the items in our catalog. Because products must be run through the print process separate times for each location, there are additional fees for set-up and running the press.
• There is a $50.00 set-up fee for each additional location
• There is a $.50 per piece running fee for each additional location, unless specified otherwise.
CAN I CANCEL AN ORDER?
A cancellation can be requested, but please note that any work completed at the time of the cancellation request will be charged, and any products that have already begun the imprinting process cannot be cancelled.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Standard production time for most of our products is 2-3 weeks from the next business day after receipt of the order confirmation or the approval of the art proof, if one has been requested. Certain items denoted in the catalog are available for faster production time.
Occasionally, products ordered will be on backorder and not immediately available. Should this occur, the rest of your order will be shipped in standard production time, and the backordered products will be shipped immediately when available.
DO YOU ACCEPT RUSH ORDERS?
We can definitely help you get products before your event deadline! Quite often, our customer service representatives can even help you choose an item or assortment of items that are available at the time for a quick turnaround, thus eliminating any rush fees.
Rush service is available for most products. Standard rush orders are defined as orders with a requested delivery date before three weeks production and shipping time. If we can meet your in-hands date just by changing your shipping method to FedEx 2-Day or Overnight, there will be no additional rush charges.
If we require a rush on production, the charges are as follows:
Delivery requests within five business days:
Orders over $2,000 - $200.00 rush charge
Orders over $1,000 - $100.00 rush charge
Orders under $1,000 - $50.00 rush charge
Delivery requests within six to ten business days:
Orders over $2,000 - $100.00 rush charge
Orders over $1,000 - $50.00 rush charge
Orders under $1,000 - $25.00 rush charge
HOW WILL MY ORDER BE SHIPPED?
All packages are shipped via Federal Express, UPS or Yellow Freight unless otherwise requested. Shipments split to multiple locations will incur an additional $25.00 charge per address. All international deliveries require a physical address for FedEx international delivery.
CAN YOU SHIP TO MY APO/FPO?
Upon request, we will ship to APO and FPO addresses via First Class U.S. Mail. Due to warehouse fees, all orders sent via USPS will have a $100 surcharge in addition to regular freight charges.
Please note: heavy and/or bulky items, such as water bottles, bags, magnets, etc., may incur additional freight charges due to the higher costs of shipping.
IMPORTANT: Because we must depend on the military postal service to deliver the package to overseas bases, confirmation and tracking is not available. We are unable to guarantee delivery on APO/FPO shipments and cannot be held responsible for packages that are not received.
WHAT IS YOUR RETURN POLICY?
All custom imprinted sales are final. We can only accept returns on non-imprinted products or defective products within 30 days of delivery. With the exception of defective product, all returns will be charged a 20% restocking fee, plus all freight charges.