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Will I receive an art proof?

For most orders with basic text and/or stock logo layouts, paper proofs are not sent unless requested in order to expedite the production process. We will require a paper proof to be signed in some circumstances, including: orders containing custom art that we have converted to vector, and large orders with multiple products and imprints. Paper proofs are provided at no additional cost.

Where will you imprint my logo/information?

Unless specified, we will place the imprint/logo in the best printable area of the product at our discretion.

What colors are available to imprint my logo/information?

Each product has its own list of imprint colors to choose. Please refer to the individual products for those color selections. If you select a color combination that we feel should be avoided, we will notify you and suggest alternate color/s. In general, we recommend imprinting with light inks on dark products, and dark inks on light products. White/light imprints usually show up best on transparent products.
PMS color matching is available on many products for an additional $49.00 per color. Due to the printing process on some items, an exact match cannot always be guaranteed.

Can I have my logo imprinted on any product of my choice?

Items with small imprint areas, especially those less than 3/4” in width or height, should not be imprinted with detailed logos or multiple lines of text. During the printing process, details and small text can fill in and become illegible.
Some educational products will not accommodate a custom imprint and are sold as-is.

Are there really no setup charges?

Free! There are no additional charges for single-color, one-location imprints on any of our imprintable products.

What about multiple-color imprints?

Two-color imprints are available for most items in our catalog if you desire. Because products must be run through the print process separate times for each color, there are additional fees for set-up and running the press.
• There is a $50.00 set-up fee for each additional color per location.
• There is a $.50 per piece running fee for each additional color, unless otherwise specified.
There are many items identified as “FULL-COLOR IMPRINT.” These products will NOT incur an additional charge for this full-color option.

Can my product be imprinted in multiple locations?

Some, but not all products have the option to be printed in multiple locations. If this is an option for your product, it will be indicated on the individual product detail page. Because products must be run through the print process separate times for each location, there are additional fees for set-up and running the press.
• There is a $50.00 set-up fee for each additional location
• There is a $.50 per piece running fee for each additional location, unless specified otherwise.

Can I cancel my order?

A cancellation can be requested, but please note that any work completed at the time of the cancellation request will be charged, and any products that have already begun the imprinting process cannot be cancelled.

How long will it take to receive my order?

Standard production time for most of our products is 2-3 weeks from the next business day after receipt of the order confirmation or the approval of the art proof, if one has been requested. Please shop in the “quick-turnaround” section of our website if you require your products faster than this standard production time. If you have a particular event date which you require your products for, please indicate that date on your order, as we will verify that we can meet your date before processing your order.
Occasionally, products may be backordered and not immediately available. Should this occur, the rest of your order will ship in standard production time, and the backordered products ship immediately when they are available. You will be notified if and when this occurs.

Can you RUSH my order?

We can definitely help you get products before your event deadline! Quite often, our customer service representatives can even help you choose an item or assortment of items that are available at the time for a quick turnaround, thus eliminating any rush fees.
Rush service is available for most products. Standard rush orders are defined as orders with a requested delivery date before three weeks production and shipping time. If we can meet your in-hands date just by changing your shipping method to FedEx 2-Day or Overnight, there will be no additional rush charges.
Rush charges can range from $25-$200 and depend upon the order size. Please contact your account representative as this will be handled on an order-by-order basis.

How will my order be shipped?

All packages are shipped via Federal Express, UPS or Yellow Freight unless otherwise requested. Shipments split to multiple locations will incur an additional $10.00 charge per address. All international deliveries require a physical address for FedEx international delivery.

Will you ship to my APO/FPO?

Upon request, we will ship to APO and FPO addresses via First Class U.S. Mail. 
Please note: heavy and/or bulky items, such as water bottles, bags, magnets, etc., may incur additional freight charges due to the higher costs of shipping.
IMPORTANT: Because we must depend on the military postal service to deliver the package to overseas bases, confirmation and tracking is not available. We are unable to guarantee delivery on APO/FPO shipments and cannot be held responsible for packages which are not received.

What is your return policy?

All custom imprinted sales are final. We can only accept returns on non-imprinted products or defective products within 30 days of delivery. With the exception of defective product, all returns will be charged a 20% restocking fee, plus all freight charges. We strongly encourage opening and inspecting your order for accuracy, immediately upon receipt.

Are there charges to use your stock logos?

No Way! We will even be happy to add your business name or other text underneath any of our stock logos for no additional charge.

I have my own logo/art. Can it be placed on my items?

The imprint quality of your order depends upon the artwork supplied with it. To avoid any delays and additional art charges, please supply clean, vector-based digital artwork.
• Artwork created in CorelDraw v.12 or lower (.cdr) or Adobe Illustrator v.CS or lower (.ai) is preferred. Non-bitmap EPS files are also acceptable.
• Convert all fonts to outlines or curves. If not possible, all fonts must be supplied with your file.
Artwork created in Microsoft Word, PowerPoint, Excel, or Publisher, along with files .bmp, .jpg, .tif, .gif, .psd, .pdf, .cpt, or metafiles are not vector-based. However, we can use these files to create a vector version for a nominal fee. Likewise, faxes, copies, photographs, business cards or letterhead can be used to create a vector version. Please send your art, along with your name, company name, and phone number, to receive a quote for artwork conversion.
Slides, transparencies, negative stats, and film are not useable.
Please note, halftones/screen tinted or grayscale artwork cannot be used for a one-color imprint. Multiple color charges will apply.

Can I have a sample of the product I’m considering ordering?

We can supply you with a sample of most products. Please contact account representative with your specific sample request at 800-408-8159.

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